Changing your email address

How do I change my email address?

In short: Change your address under Settings → Email settings → Change email address. The change takes effect when you confirm it from the message sent to the new address.

For: users who sign in with an email address, if your organisation allows the change

Steps

  1. Select Settings in the left menu.
  2. Open Email settings and select Change email address.
  3. Enter the new address and save. A confirmation link is sent to the new address. Until then your address is still the old one, and the settings show that the change is awaiting confirmation.
  4. Confirm the change from the message. After that you sign in with the new address.

Good to know

  • The admin decides whether the change is allowed and whether the new address must be in the organisation's own domain or can be any address.
  • You can only change your own address. Admins cannot change other users' addresses either.
  • If you sign in with an organisation account (Entra ID / Azure AD), your address comes from the organisation's directory. It cannot be changed in Skillhive; the change is made in your organisation's user management.

If it doesn't work

  • I can no longer access my old address, so I don't receive a sign-in code → contact your organisation's Skillhive admin. They can ask Skillhive support (info@intunex.fi) to update the address.
  • The confirmation message does not arrive at the new address → check your spam folder and the spelling of the address. You can cancel the change in settings with the Cancel email change button and try again. Your old address keeps working the whole time.

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