Changing your email address

How do I change my email address?

Changing your email address depends on your organization’s settings.

1. Organization Settings

The administrator defines:

• Whether email changes are allowed
• Whether the new address must belong to the same domain
• Or whether other domains are permitted

2. Who Can Change It?

If changes are allowed:

• Users can change their own email address
• Administrators cannot change other users’ email addresses

3. How to Change It

Go to:

Settings → Change Password

After entering a new email address:

• A confirmation request is sent to the new address
• The change becomes effective after confirmation

4. Special Cases

If a user no longer has access to their previous email address:

• The administrator may contact Skillhive support to request a change

5. AD / Entra ID Login

If Skillhive uses AD / Entra ID authentication:

• The email address is sourced from the directory
• It cannot be changed within Skillhive
• Changes must be made in the organization’s identity management system