Canonical: https://www.skillhive.com/en/user-guide/registration
Language: en
Updated: 2026-09-16
Parent: Skillhive User Guide (https://www.skillhive.com/en/user-guide/skillhive-user-guide)

# Registration and login

> Registration to the Skillhive Service

## Do you want to sign in or get an account?

-   **I already have a Skillhive account and sign in by email:** see the [email code login instructions](/kayttoohjeet?ohje=passwordless-login).
-   **I use a staff SSO or AD account:** open your organization's Skillhive and select the staff login option.
-   **I need an account:** follow the instructions in your invitation. If you do not have an invitation, ask your organization's Admin how to get access.

## Registration

Available registration methods depend on your organization's Skillhive settings.

### 1\. Invitation-based registration

Admins define in user settings who can send invitations. Invitation rights can be:

-   Restricted to Admins only
-   Granted to all users
-   Disabled entirely

Invitations may also be restricted to the organization's email domain.

Invitations can be sent from two places:

-   **Experts page:** select _Invite Experts_ to send a general invitation.
-   **A swarm:** send an invitation that includes the swarm's title and description.

The invitation email contains a personal link to the registration page. Follow the instructions in the invitation to complete your registration.

Admins can edit the general invitation message in:

**Admin Panel → Language → New User Invitation Messages**

### 2\. Azure AD / Entra ID authentication

If Azure AD / Entra ID authentication is enabled:

-   You register and sign in using your organization's AD credentials.
-   You do not need a separate Skillhive password.
-   You use the same credentials as for other company systems.

Personal data, such as your name, unit, location and email address, may be transferred automatically when you sign in.

### 3\. Administrator-based user creation

Admins can add users directly via the Admin Panel and assign their user roles.

**Important:** adding a user directly creates their profile immediately. A valid legal basis or authorization under applicable data protection regulations must exist before creating the profile.

If no such basis exists, an invitation should be sent instead, so that the profile is created only after acceptance.

## Signing in

Open your organization's Skillhive login page, for example `https://company.skillhive.com`. Your login method depends on your account.

### With an email code (OTP)

If you sign in with a Skillhive account, enter the email address associated with your account and request a login code. Enter the six-digit, one-time code sent to your email to sign in. You do not need a Skillhive password.

This method may also apply to external experts in organizations that use SSO.

For the full steps and troubleshooting, see [Passwordless login – email code (OTP)](/kayttoohjeet?ohje=passwordless-login).

You need an existing account. Requesting a login code does not create one.

### With your organization's SSO or AD account

Select the staff login option and continue to your organization's sign-in process. The move to email codes does not change this login method.

If Azure AD / Entra ID or Virtu integration is enabled and you are already signed in to another company system, single sign-on (SSO) allows you to access Skillhive without signing in separately.

**Using more than one Skillhive environment?** You need an account in each environment. Open the correct organization's Skillhive address when signing in.

## Troubleshooting

### My invitation email has not arrived

Check your spam folder. If you still cannot find the invitation, contact the person who invited you or your organization's Admin.

### My login code has not arrived or is not accepted

Check that you entered the email address associated with your Skillhive account and opened the correct organization's Skillhive environment. If the email has not arrived, also check your spam folder.

See the [email code troubleshooting instructions](/kayttoohjeet?ohje=passwordless-login) for the next steps.

### I have forgotten my password

If you sign in with an email code, you do not need to remember or reset a Skillhive password. Request a login code on your organization's login page.

If you use an SSO or AD account, your organization manages the account and password through its own identity system.

## Support

If you cannot resolve the issue, contact your organization's Admin. If you do not know who the Admin is, contact Skillhive Support: info@intunex.fi.

Tell support which organization's Skillhive you are trying to access, what you were doing and what message the page displays. Do not send passwords or login codes.